Refund policy
At The Coverdt, we are committed to ensuring your satisfaction with every purchase. If you need to return an item or request a refund, please review our policy below.
Returns Window:
You have 7 calendar days from the date of delivery to request a return.
''All discounted items are non-refundable and cannot be returned''
Return requests made after this period will not be accepted.
To initiate a return, email info@thecoverdt.com with:
- Full name
- Order number
- Item(s) to be returned
- Reason for return
Returns sent without prior approval may be refused.
Return Conditions
Returned items must meet all of the following conditions:
- Unworn and unused
- Original tags attached
- In original packaging
- Free from any marks, damage, odours, perfume, or makeup
Items that do not meet these conditions will be rejected and returned to the customer.
Return Shipping
- Customers are responsible for all return shipping costs
- We do not provide prepaid return labels
- We strongly recommend using a tracked and insured service
The customer remains responsible for the parcel until it is received and inspected by us.
Proof of Return & Missing Items
- Returned parcels must include a note inside with the order number and full name
- We are not responsible for items lost, missing, or removed during return transit
- Refunds are issued only for items physically received and verified
If a returned parcel arrives with missing items, the refund will be processed only for the items received.
Damages, Defects & Incorrect Items
If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery with:
- Clear photos of the item
- Photos of original packaging
- A description of the issue
Claims submitted after 48 hours may not be accepted.
If approved, we will advise on the next steps. Approval is at our discretion following inspection.
“Not as Described” Claims
All product descriptions, images, measurements, and specifications are provided in good faith and checked prior to dispatch.
Differences in:
- Fit preference
- Fabric feel
- Colour tone due to lighting/screens
do not constitute a fault.
Items confirmed to match the product listing are not eligible for free return shipping.
Refund Processing
- Refunds are issued after inspection and approval
- Approved refunds are processed to the original payment method
- Please allow up to 10 business days after approval
- Bank processing times may vary
Final Notes
- We reserve the right to refuse returns that do not comply with this policy
- Repeated or abusive return behaviour may result in future orders being declined
Thank you for shopping with The Coverdt. If you have any questions, feel free to reach out! 😊